Our solution

We quickly understood the gap between the teams, and discovered all the possible ways to enhance cross-functional collaboration  breaking down silos, and ensuring data consistency across teams.

Pre-requisites

1. Create a dedicated user, and a token for that user in Jira.
2. Configure a dedicated ServiceNow user.

Setting up integration and continuous data sync

Once Jira and ServiceNow environments have been set up, the next step is to set up the integration and data sync via Getint UI.

1. Login to Jira cloud instance
2. Install the Jira – ServiceNow integration app from the marketplace
3. Navigate to Apps → Jira – ServiceNow Integration
   Jira-ServiceNow: Simplified Workflow Integration

4. Then click Create Integration
Streamline your workflows with Getint integrations and migration setup in Jira.

5. In the pop-up, select “continuous sync” or “migration” based on the requirement

6. Click on the Connect App (Jira & ServiceNow) accordingly as advised on the screen and authenticate the apps

Setup the Jira Connection

Click CONNECT APP, and then click Jira

Input the URL of your Jira instance, and click “Next”.

Provide a name for the connection, and input the values for an email address and PersonalAccessToken

Click “Add” to set up the connection.

Setup ServiceNow Connection

Click CONNECT APP, and then click ServiceNow.

Input the URL of your ServiceNow instance you want to connect to, and click “Next”.

In the next screen, provide the name for the connection, username, and password for the ServiceNow

Click “Add” to set up the connection.

7. Click on add mapping type to map the ticket types in both SNOW and Jira.

Field mapping

Once the ticket type(s) have been mapped, we can now perform the related field mapping. Getint supports the mapping of the basic fields, advanced fields, and custom fields. Bydefault, Title and Description fields are mapped once the integration has been set. We can navigate to “Type mapping configuration” to map additional fields.

We can enable the synchronization of status, comments, and attachments of the tickets in both the directions for JIRA ↔ SNOW

On the editor screen, click “Create” to create the mappings and start syncing the data
Visualize and configure integration between Jira and ServiceNow with type mapping and field synchronization options

After creating the integration whenever there is a Jira task created respictive incident will be created in the SNOW.

With this integration CloudifyOps can synchronize, and migrate data across Jira and snow tolls. Our solution is designed to accommodate a wide range of configurations, from simple one-to-one, one-way transfers to complex many-to-many, bi-directional synchronizations.

Configure bi-directional field mapping between Task and Incident types, including fields, statuses, comments, and hierarchy settings.